GORUCK is a gear and apparel company started by an Army Special Forces Green Beret. They also do endurance events around the world to challenge your mental and physical abilities should you choose to accept the challenge.
I haven’t used their customer service department, because I haven’t needed to!
Through several purchases and events I haven’t needed to return anything or otherwise use the customer service department.
Clear & Easy to Understand
I am a big fan of their website. It is easy to navigate, the pages are clean and the message is clear.
I have not had to use the warranty, but with a lifetime warranty you can’t go wrong.
Many of their products are made in the U.S.A. and are of very high quality. That being said, they are not cheap but not terribly over priced either.
USA Built gear, apparel, and footwear. Tested in the field. I dropped the rating due to price.
I personally have participated in their events and regularly use the Rucker as my primary pack for rucking along with their ruck plates.
I have completed a light challenge and registered for several other events including a star course, scavenger, and Constellation.